• Provide customer support through inbound / outbound calls and emails for multiple clients.

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.

• Demonstrate strong domain knowledge and communicate accurate information to the customers.

• Use ticketing system and other software to enter and maintain relevant data.

• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.

• Meet all performance metrics on regular basis.

• Maintain data confidentiality.

• Share reports on daily performance. We are looking for:

• Minimum Education: Intermediate

• Required Experience: Minimum 1 year relevant experience.

Skills:

• Excellent communication skills, both oral and written in English & Urdu.

• Strong customer orientation. • Good arithmetic and computing skills.

• Good analytical skills with an appetite for learning.

• Quality conscious with attention to details.

• Excellent interpersonal skills and confidence level to communicate with international/local customers and stakeholders.

• Ability to perform under stress.

• Familiar with the use of business applications for routine operations.