Customer Support Executive  
Kross Kulture   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   2
Job Location:   Lahore
Gender:   Female
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year1 Year
Salary Range:   PKR 25,000 to 35,000 per Month
Apply By:   Dec 29, 2021
     
     
 
Job Description:

• Provide customer support through inbound / outbound calls and emails for multiple clients.


• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.


• Demonstrate strong domain knowledge and communicate accurate information to the customers.


• Use ticketing system and other software to enter and maintain relevant data.


• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.


• Meet all performance metrics on regular basis.


• Maintain data confidentiality.


• Share reports on daily performance. We are looking for:


• Minimum Education: Intermediate


• Required Experience: Minimum 1 year relevant experience.


Skills:


• Excellent communication skills, both oral and written in English & Urdu.


• Strong customer orientation. • Good arithmetic and computing skills.


• Good analytical skills with an appetite for learning.


• Quality conscious with attention to details.


• Excellent interpersonal skills and confidence level to communicate with international/local customers and stakeholders.


• Ability to perform under stress.


• Familiar with the use of business applications for routine operations.


Company Information
 
Company Name:  Kross Kulture
Company Description:
pKross Kulture/p

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