We are home services company with customers in USA and Canada that provide services through our mobile application.

Customer Support Manager - Canadian Call Center

• We are hiring a candidate to lead our customer service team and our service provider recruitment team in Pakistan.
• The successful candidate would be required to manage and supervise staff along with auditings processes and ensuring employees are following them.
• Understanding of complex concepts is required. Understanding advanced Excel and the ability to understand trends from data is required.
• Along with managing and supervising the candidate would be required to assist in customer service (through phone, email and text/SMS support). 
• The successful candidate will be reporting to the Canadian Team and report hourly with detailed reports.
• Overtime may be required.

A successful candidate has the following qualities:

• A great work ethic.
• Fluent in English (written and oral).
• Comfortable working in a high pressure environment.
• Comfortable disciplining and motivating their team.
• Comfortable working within a physical office.
• Able to work between 8 AM to 11 PM EST.
• Customer Service experience dealing with customers in USA and/or Canada is an asset.
• Experience working in a call centre is an asset.
• Experience with mobile technology and working with developers is an asset.
• Experience with Business Analysis and finding trends from data is a strong asset.
• Proficiency with Excel is required.
• Salary Range is 90,000 to 125,000 PKR.