Support Engineer - Linux Servers  
Nethawk Pvt Ltd   More jobs from this company

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Job Title:   Support Engineer - Linux Servers
Category:   Networking
Total Positions:   1
Job Location:   Islamabad
Gender:   Male
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 40,000 to 45,000 per Month
Apply By:   Jun 28, 2022
Job Description:

Basic Functions

  • Answering calls and raising support tickets
  • Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests
  •  Providing users with regular communication on the progress of investigations and planned solutions
  • Working closely with the support team to provide 1st Line Support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly
  • Assist remote support engineers with an incident resolution for any onsite devices
  • Create standard documentation on problem resolution, fixes, and updating the technical knowledge base
  • Keep up to date on new technology trends

Professional Skills

  • Extensive troubleshooting experience in a Linux environment
  • Profound knowledge of TCP/IP and networking concepts.
  • Sound knowledge of enterprise-level configuration management.
  • Proficient in Linux

Company Information
Company Name:  Nethawk Pvt Ltd
Company Description:
Software Development in relation to telecommunication, customer support etc

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