| Job Title: |
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Voice Quality Analyst |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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3 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 25,000 to 30,000 per Month |
| Apply By: |
|
Dec 12, 2016 |
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| Job Description: |
- Evaluate potential call center agent candidates for essential Communication skills to ensure that they have what it takes to hit the ground running.
- Engage in silent monitoring of live calls, observation of call center agents and listen to recorded calls systematically.
- Rate these calls using a call scoring and evaluation form and calibrate your ratings with a rating team.
- Making Sure that Client given instructions are implemented and followed by Call Center Agents.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the client experience.
SKILL SET :
- Time management and excellent communication skills, both written and verbal, and be able to communicate clearly with employees around the world.
- Excellent E-mail composing Skills (American Standards)
- Ability to understand American Accent.
- Demonstrate ownership for the integrity of work. Excellent Grammar and Vocabulary.
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| Required Skills: |
| ,Deadline driven able to work efficiently |
| Company Information |
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Company Name: MicroAgility Services Pvt Ltd
Company Description:
As a management and IT consulting, we are transforming the way the leaders envision, plan, and manage IT initiatives, projects, and resources. MicroAgility continues to deliver world-class consulting services.
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