Client services managers perform job tasks similar to those performed by customer service representatives.

However, as managers, they also supervise other client services representatives.

In general, representatives work to ensure client satisfaction with an organization's product or service.

They are often the primary point of contact for a client or customer.

Their job tasks include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints.

They may also streamline business operations, provide product training to customers, discuss technical aspects about a product and oversee marketing campaigns