Purpose

This position provides leadership, technical direction, coordination, staff supervision, and technical expertise for managing Telecom infrastructure, services and projects. This hands-on position leads, supervises and manages a team of Telecom professionals.

Key Accountabilities

• Lead the telecommunication team, providing technical support and directions to ensure the delivery of telecommunication services in line with business service level requirements.

• Develop and implement operating process and procedures for maintaining telecom infrastructure services.

• Monitor and ensure all telecommunication incidents are logged and resolved within agreed SLA

• Manage staff performance and development as per HR polices and direction.

• Assist Operations Manager in developing technology road-map in the telecommunications area. Propose yearly telecom projects portfolio in alignment with business requirements.

• Assist operations manager in developing operational budget

• Manage telecom projects and ensure quality delivery within agreed timeframe and budget.

• Manage telecommunication contracts for equipment and services.

• Manage relationship with key suppliers to ensure service efficiency and delivery.

• Manage the life cycle of telecom equipments.

• Monitor performance of telecom services and develop improvement plans accordingly.