Responsibility includes but not limited to, taking customers calls, answering queries and solving customer issues. Handling all assigned customer inquiries and promoting offered services to call-ins, leads and referrals. Prospects for new accounts as time permits, relies on instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.

• Provide customer service for company’s products and services and assist them in purchasing products.
• Answer any question they may for an order / Status inquiries such as shipping and billing.
• Help customers who want to make returns by generating and providing RA numbers through email.
• Provide front-line phone support for online apparel stores.
• Response to customers during business hours on Live Chat.
• Enter, maintain and verification of customer information.
• Process incoming customer requests as they relate to business.
• Issue problem resolution responses to inquiries, and make adjustments as necessary.
• Utilize customer feedback to recommend product and service improvements.
• Call customers/banks to verify shipping/billing addresses.
• Work with customization services providers in regards to embroidery/screen printing quotes to customers.
• Provide the customer w/ necessary proofs for customization orders.
• Call clients/customers to check if they need customization work done.
• Follow-up with customization customers after the order has been completed to gain favorable Google reviews.

Skills Required:

• Excellent customer service skills along with outstanding communications skills.
• Candidate must be experienced working for e-Commerce Company to handle Customer.
• Must have excellent English verbal communication skills to communicate and handle customer.
• Must possess excellent written English skills to be responsible for responding customer through emails and other form of business communication.
• Well-versed in Internet usage including various browsers, settings and maintenance.
• Strong organizational and prioritization skills.
• Self-motivated.
• Detailed, resourceful and enjoys problem solving.
• Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment.
• Must have high attention to detail.
• Must have good analytical and mathematical skills
• Must have a positive attitude.
• Basic accounting skill is a plus.