US headquartered leading Software Development Company with a global reach, having top-notch resources.

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.
• Maintain high-quality standards in customer interactions and responses.
• Provide guidance on federal, state, and local tax compliance requirements.
• Assist customers with troubleshooting issues related to tax documentation.
• Stay updated on changes in U.S. tax regulations and communicate relevant updates to customers.
• Guide customers on using tax software and tools to complete their tax filings.
• Provide educational resources to customers to enhance their understanding of tax obligations and compliance.
• Offer insights and advice on tax deadlines, payment schedules, and refund processes.
• Communicate with customers and clients via phone, email, and chat.
• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions within our CRM system.
• Basic knowledge of MS Office applications, including Word, Excel, and Outlook.
• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.
• Proven experience in an international customer support role.
• Exceptional communication skills, both written and verbal.
• Knowledge of Tech Savy and how to use Google Sheets & Docs .
• Strong problem-solving skills and a customer-centric approach to handling inquiries.
• Familiarity with using chatbots.
• Ability to work independently and collaboratively in a fast-paced environment.
• Other Details:Location: Shahra-e-Faisal, Karachi (Night Shift)
• Work Mode: Onsite
• Timings: 8PM - 6AM