In this significant role, you remain current with regulatory requirements and bank policies, ensuring compliance and reducing any operational risks that may arise. You act as a mentor to your team, conducting daily meetings to motivate staff and offer training opportunities that enhance their performance. By implementing effective control mechanisms and maintaining top-tier operational standards, you protect the banks integrity and build public confidence. Your approach to staff management and customer relationship building contributes to the overall success and productivity of the branch, ensuring goals are exceeded and all financial services are delivered with excellence and professionalism.

Responsibilities

• Manage all activities within the branch, including sales, operations, and administrative functions, to ensure seamless operations.
• Lead and motivate a team of 15 employees, providing guidance, coaching, and training to enhance their growth and effectiveness.
• Set and monitor branch performance targets, ensuring each staff member achieves their assigned goals and contributes to overall productivity.
• Conduct daily morning meetings to align branch members on priorities and deliverables, fostering a collaborative work environment.
• Act as the primary consultant for customers, addressing their financial, transactional, and investment needs effectively.
• Implement strategies for customer engagement to improve relationships, drive loyalty, and enhance customer retention.
• Ensure professionalism and accuracy in all branch services while addressing customer inquiries and concerns swiftly and efficiently.
• Monitor branch compliance with regulatory standards and internal policies to mitigate risks and ensure operational integrity.
• Oversee the hiring and onboarding process for branch staff, ensuring that all positions are filled to maintain operational effectiveness.
• Manage the branch budget and expenses, consulting with Area Management for cost approvals to avoid overruns.
• Establish controls to prevent fraud, operational losses, and ensure all transactions adhere to bank policies.
• Foster a comfortable and welcoming branch environment through effective management of maintenance and upkeep activities.
• Communicate regularly with Area Management regarding unresolved issues and costs concerning branch upkeep.
• Ensure branch reconciliation, suspense accounts, and asset management are closely monitored by assigned staff to uphold financial accuracy.
• Achieve high standards in non-financial Key Performance Indicators (KPIs) including service quality and internal audits.
• Perform any additional tasks assigned by line management to support branch operations and strategic goals.