| Job Title: |
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Technical Support Representative - Non Voice |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year |
| Apply By: |
|
Jun 13, 2025 |
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| Job Description: |
We’re looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
Responsibilities:
Respond to customer inquiries via email and chat in a professional, timely manner Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts Guide users through processes step-by-step with clear instructions Escalate unresolved issues to the appropriate internal teams Maintain accurate records of support interactions Contribute to the development of help center articles and internal documentation
Requirements:
Excellent written English with a friendly, professional tone Previous experience in technical support or customer service (non-voice preferred) Strong problem-solving skills and attention to detail Ability to handle multiple conversations and prioritize effectively Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus Comfortable using and explaining web-based platforms and basic troubleshooting steps
Why Join Total Shape?
Fully remote role with flexible scheduling Competitive monthly compensation Supportive and collaborative remote team Opportunities for advancement and skills development |
| Company Information |
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Company Name: Total Shape
Company Description:
Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals.
Since 2003, our dedicated team has worked hard to create a comprehensive library of thorough and reliable information. Our team of 60+ team of writers, fact checkers and medical reviewers are health and fitness experts, including registered dietitian nutritionists, board certified medical doctors, experienced personal trainers, certified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.
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