To support the CEO in overseeing the strategic and operational functions of the Cash Processing Centre business, ensuring efficient, secure, and client-satisfactory service delivery across all CPC sites. The Deputy CEO ensures timely operations, client engagement, machine modernization, compliance, and process innovation.

Key Responsibilities:

Client & Vendor Management

• Maintain strong, transparent relationships with key banking clients.

• Conduct regular client visits, meetings, and satisfaction assessments.

• Ensure timely service delivery: sorting, pickups, drop-offs, and reporting.

• Coordinate with vendors for machines, consumables, uniforms, and utilities.

Operational Oversight

• Ensure on-time sorting and dispatch from all CPC sites.

• Monitor service performance metrics across all regions.

• Conduct site visits to CPC cells for performance evaluation.

Innovation & Digitization

• Lead digitization initiatives for internal operations and client interfacing.

• Recommend and evaluate digital reporting, documentation, and dashboards.

• Research and recommend modern note-sorting machines with cost-benefit analysis.

• Plan and implement solar energy projects across CPC facilities.

Technical Oversight

• Supervise machine upgrades and long-term maintenance plans.

• Oversee lab setup and technical diagnostics environment for sorting machines.

Procurement & Cost Optimization

• Lead competitive procurement strategies for machines, consumables, and uniforms.

• Ensure credible vendor selection with financial prudence.

• Review procurement quality and price competitiveness.

Compliance & Risk Management

• Ensure compliance with State Bank of Pakistan regulations.

• Ensure insurance coverage of cash, premises, and equipment is in place.

• Monitor utility billing and regulatory reporting standards.

HR, Training & Capacity Building

• Oversee recruitment, onboarding, and background checks for CPC staff.

• Plan regular training programs to enhance skills and compliance awareness.

• Align staffing with workload forecasts and seasonal cash cycles.

Eligibility Criteria:

Criteria Requirement: Education Master’s degree in Business Administration, Operations, or Engineering.

Experience 10+ years in high-value secure operations, banking, or financial services; 5+ years in leadership roles.

Skills Leadership, strategic planning, digital transformation, negotiation, compliance, cost control, vendor management.

Other Willingness to travel frequently across Pakistan. High integrity and client-centric attitude.